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Question for our new Community Manager

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 12 May 2015 13:29

They have been "fielding" questions from me for years. Never got one proper answer to a direct question. Certain there is a red warning light that goes off in their office when I send them any message and they draw lots to see who will "field" my question. Perhaps they might like to ban me again.

Estelle was the only person that was good on this site, from the Team, and did even ask for members help with her family tree.

Jacqueline

Jacqueline Report 12 May 2015 13:18

I asked the CM if she would have a problem if I copied her full PM to me to this thread.

She said she'd rather I didn't...........although I can't for the life of me see why

One aspect of the response you had via Facebook, Glitter, which I find odd.

Why does the reply refer to 'fielding' questions............as opposed to answering them? Or does that rather 'say it all'?

I do think this site is run on a shoestring, which could explain a lot about the people supposedly running it

I don't think the new CM has had much support from her 'colleagues', and her predecessors weren't exactly shining examples as role models

GlitterBaby

GlitterBaby Report 12 May 2015 12:52

On my Homepage where it says Genes Extras the following adverts are running:

British Museum Tickets
20% off flowers
25% off genuine original newspapers
50% off Teleraph sub - spelling is wrong

But none of these are current offers so why show them ?

GlitterBaby

GlitterBaby Report 12 May 2015 12:24

So the role of the Community Manager is not to keep an eye on the boards then ?

So what exactly is the role?

What percentage of her time is given to her new role?

Why have a Community Manager position if they do not engage with the members other than post on Success Board etc

If this thread has not yet got her attention then what will?

Jacqueline

Jacqueline Report 12 May 2015 12:09

The Community Manager is not responsible for the Book Club, according to a PM I had from her today.

She also said that the function is not her fulltime role on GR

I asked her to read this thread................

nameslessone

nameslessone Report 12 May 2015 09:22

OK. so I've not actually clinked on the links given by the new community manager as mentioned by Sylvia.
But one of them seems to be for Find My Past :-S :-S


Thank you, again, to those who repost from FB so the rest of us can see what is happening on this fee paying site. Once again I suggest that you get extended subs for doing so.

Joy

Joy Report 11 May 2015 22:34

Question for our new Community Manager
:-S

Jacqueline

Jacqueline Report 11 May 2015 22:09

............but not dealing with any of the suggestions for making the site better

As always, we're banging our heads against the proverbial brick wall

SylviaInCanada

SylviaInCanada Report 11 May 2015 20:30

she's obviously keeping an eye on the Suggestions Board ...


http://www.genesreunited.co.uk/boards/board/suggestions/thread/1351615

GlitterBaby

GlitterBaby Report 11 May 2015 18:41

As I thought a complete and utter waste of time to get any response from the new Community Manager.

GlitterBaby

GlitterBaby Report 8 May 2015 15:14

It just proves that the members do a better job but we already knew that

Jacqueline

Jacqueline Report 8 May 2015 15:06

GR saw the light?

...........realised he was as much use as a chocolate fireguard?

GlitterBaby

GlitterBaby Report 8 May 2015 14:54

Just got this through from Facebook page



Genes Reunited
8 May at 14:51

Hi Maureen. As mentioned previously, we are looking into the best way to manage the Genes boards. Anthony Adolph no longer provides articles for Genes Reunited, and so we're not fielding questions. Please accept our apologies for the delay in organising this edition of the Book Club, that issue is now resolved. Our community manager has posted on the boards and is prepared to field any questions you may have. If you'd like to discuss anything in more depth, please feel free to email us at [email protected]. Thanks



So still not answering direct questions

BUT what has happened to Adolph?

GlitterBaby

GlitterBaby Report 8 May 2015 14:32

Not surprised at that.

Does she know how the site works ?

Jacqueline

Jacqueline Report 8 May 2015 14:29

I had a PM exchange with her yesterday.

She says she has no input on FB.

I suggested she showed her face on the Suggestions board............I think that went over her head. Obviously doesn't realise that as Community manager, the monthly (ha ha) round up is her responsibility

GlitterBaby

GlitterBaby Report 8 May 2015 14:03

Obviously does not want to answer this one but does post on other threads

She has probably been told to ignore me as I do not give up with the questions

Tough luck

GlitterBaby

GlitterBaby Report 8 May 2015 07:48

Wonder what I should change the heading of this thread to ?

;-)

SylviaInCanada

SylviaInCanada Report 7 May 2015 18:08

a reply posting on SUGGESTIONS

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1351767




no prizes for guessing her response to the question re colour background??

--------
Thanks for this suggestion Stephen - I shall pass it on as feedback

Best

Alison

------


no replies on any other threads on that board.

SylviaInCanada

SylviaInCanada Report 6 May 2015 18:04

good idea!!!

;-) ;-) :-D

nameslessone

nameslessone Report 6 May 2015 08:45

Not another one that assumes we are all on FB.

Maybe all of you that repost the FB entries should get free extensions to their subs. ;-) ;-) ;-)