Help Centre - Frequently Asked Questions

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Hot Matches do not match

If you have a list of hot matches that do not match at all then we apologise for this.

Occasionally the wrong names do get matched if a member has changed or updated their tree since we matched the names. In the meantime you can go to the Surname Summary where you can also search for matching names. You'll also see matches in a drop down box against the names in your tree.

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras